In MOST cases with older PC's, the password can be reset easily.
With newer computers, if you login with your email address, a password reset can be nearly impossible, unless you can provide your email password.
Microsoft wants you to login with your email ID so they can keep track of your activities and provide custom adds in your inbox or Bing Searches.
In MOST cases, Harris Creek Computers can reset your password for you.
Call for an appointment-
540-967-1578 - Ask for Bob